YOU CAN'T CHANGE WHAT YOU CAN'T SEE

Sales. Leadership. Customer Experience.

Birds Eye View Consulting helps businesses uncover the hidden opportunities, behaviours and roadblocks that impact performance.


Because sustainable growth doesn’t come from scripts.
It comes from understanding people.

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WHAT IF YOUR BIGGEST GROWTH OPPORTUNITY WASN’T MORE LEADS

 

But better conversations?

At Birds Eye View Consulting, we help businesses uncover the hidden gaps in sales, leadership and customer experience that impact performance every day.

Through coaching, leadership development, mystery audits and practical sales training, we help teams create deeper customer connections, stronger cultures and better business results.

Because sales isn’t about pressure.

It’s about understanding people.

 

RESULTS AT A GLANCE

45% Largest Conversion Improvement Achieved

52% Increase in Sales Conversion

4X Growth in Conversion Within 90 Days

$800+ Increase in Average Transaction Value

78% to 2% Reduction in Team Turnover

20+ Years Sales & Leadership Experience

HOW WE HELP BUSINESSES GROW

Business Partnerships

Tailored programs designed for businesses ready to upskill their teams, boost performance and build a results driven sales culture.

Key Notes & Events

We deliver impactful conference experiences through engaging key notes, interactive masterclasses and hands on workshops.

Workshops

Our workshops are practical, engaging and built around real world sales challenges. Participants walk away with skills they can apply immediately

Group Coaching

Connect, learn and grow in a collaborative coaching environment. Group sessions combine accountability with fresh perspectives – perfect for sales teams or business owners ready to level up together.

1:1 Coaching

High impact, personalised coaching for individuals ready to transform the way they sell, lead and show up in business. It’s direct, honest and wildly effective.

Self Paced Online Course

Prefer to learn in your own time? Dive into our self paced course designed to walk you through the exact steps of her proven sales framework with no pressure and at your own pace.

Meet Nicole O’Sullivan

Founder | Sales Performance Coach | Keynote Speaker

 

With more than 20 years of experience across Australia, the USA, the UK and Ireland, Nicole has helped businesses improve sales performance, develop leaders and create customer experiences that people remember.

Known for her practical approach, honest feedback and ability to uncover opportunities others miss, Nicole works alongside businesses to create meaningful and measurable change.

Her philosophy is simple:

Better conversations create better results.

TRUSTED BY


What Our Clients Are Saying

Nicole has taken me to the next level. It has also taken my team to the next level too. By slowing down, I found my team’s true strengths, roster smarter, maximise each sale and how my team now take more ownership to their own results as well as the entire team’s results.

- Sandra Simpson - Bevilles Store Manager

What I enjoyed most on the growth journey was having a supportive coach who could call out reality and give real feedback from an objective perspective. Nicole will hold you to account in the best possible way and give you tools, reflections and outlooks that I now use on a day-to-day basis.

- Lauren Dight - Funlab Operations Manager

Nicole has years of experience in leading teams and being on the front-line where the development of effective Customer Relationships was critical to business success. These skills are not specific to Travel – they can be related to all industries. I would highly recommend Nicole to any business who is looking at improving their bottom line by improving their team’s productivity and customer service experience.

- Bronwyn Wallace - Covermore BDM

Nicole’s arrival into my business had an instant impact. Her enthusiasm is contagious, and she helped me get my sales results to the next level.

Nicole was able to draw out and help me use my strengths to increase sales across categories I have never performed in previously by mentoring me through my behaviours, strengths and weaknesses that were making my business plateau.
Nicole opened my mind up to new possibilities and a space I had never worked in to get results which have continued since she left. This has had the most positive impact!

- Joe Sinopoli - CSR Gyprock Store Manager

Nicole’s dedication and expertise in driving sales growth are unparalleled. Her collaboration with the marketing team was instrumental in the success of numerous campaigns. Under her leadership, many team members not only met but exceeded targets, earning well-deserved prizes.

- Vanessa Richardson - CSR Marketing Manager

Working with Nicole has had a massive impact on my management and sales skills.

- Adam - CSR Gyprock Store Manager

Nicole empowers her clients to achieve more by educating and supporting teams so they can take their skills to the next level. Her team workshops are lively and informative, you will never be bored in one of her workshops! She is able to disseminate the information in such a way that you can understand the concepts thoroughly and apply them immediately for faster results

- Lalena Shaver – Authentic Vacations

Nicole has turned my sales skills around and mentored me to be a people-focused leader.

- Amy Andrews - Talent Acquisition Business Partner

Nicole is an amazing leader and I had the pleasure of growing my business under her mentorship; this was a direct result of experiencing her workshops first hand. Her authentic, organised approach to engagement and interaction was extremely beneficial.

- Andrew W. – AMResorts // Analyst

As a mentor, colleague and manager Nicole was instrumental in assisting me grow my business and develop as an individual. Her focus on the individual, understanding how people interact and how to get the most out of them was fundamental in my learning. I would rank Nicole as one the key players who have had an impact and helped me to
reach my potential.

- Naomi - GOTAFE // Client Liaison Coordinator

Nicole has a passion for people and results and has built a strong reputation as a sales coach across many brands with global reach. Nicole’s facilitation style is engaging, varied and leaves the learner with deep knowledge and intent to action.

- Rachael Deede - Leadership Development & Management Expert

Nicole’s expertise lies within the customer experience and motivating individual and team success.Nicole has a wealth of international and local experience and knows her stuff!

- Sandra Cavallin - Flight Centre Travel Group // General Manager of Cruise