Birds Eye View Consulting is dedicated to motivating Sales teams to achieve extraordinary results, increase customer satisfaction and boost profitability in under 30 days.
As a 13 year veteran of the sales and service industry and Director of Birds Eye View Consulting, Nicole O'Sullivan has headed up business development strategies for the USA’s fastest-growing Travel Industry Teams.>> Who We Are
Our approach at Birds Eye View Consulting is not a "here today, gone tomorrow" motivational approach.
We partner with you to provide strategic, tailored, done-for-you training programs guaranteed to transform your staff and create a thriving workplace.
>> Our Approach & Philosophy
The team at Birds Eye View Consulting is skilled at providing dedicated Sales Training, Consulting, Coaching and Mentoring.
We work exclusively with business owners looking to develop their sales strategy, team dynamics, and business profitability quickly!
>> What We Do
We've delivered on our promises with sales teams all over the world, both large and small (primarily travel industry).
From intensive in-house programs to C-Suite leadership workshops to remote group training...we know what it takes to succeed.
>> Our Work
Why are some Sales Industry teams more successful? Why do some Sales Teams sell 2x, 5x or even 10x more?
Discover the answers and test your abilities with our FREE Sales Skills Quiz!>> Rate Your Team
We Provide Real Value to Clients
Nicole O’Sullivan was without a doubt one of the most influential leaders I have had the experience of knowing.
Her grasp on how to inspire and motivate from a place of positivity is something that I have learned from her and emulate in my own business to this day.
She has a gift for seeing the potential in people and helping them to succeed to the fullest.
Nicole helped me to believe in myself and to use my strengths to push me higher and higher than I ever thought I could bring myself or my team.
– Liberty Travel // Team Leader
Nicole is an amazing leader and I had the pleasure of growing my business under her mentorship; this was a direct result of experiencing her workshops first hand. Her authentic, organised approach to engagement and interaction was extremely beneficial.
– AMResorts // Analyst
I have had the absolute pleasure of having worked with Nicole in many different capacities.
Firstly, I was absolutely blessed to start my career under Nicole’s leadership, guidance and support which ultimately lead to shaping my career and leadership journey. She turned my sales skills around and mentored me to be a people-focused leader.
I’ve seen Nicole turn businesses, people and results around on their heads and have shaped so many people’s careers (more than I could count). She truly cares about making a difference in every single capacity she can.
Her business acumen is second to none and she has such instinct in making sound decisions.
She is incredibly passionate, has high integrity and brings great value to any business - they would be lucky to have her.
Could not recommend Nicole and her values any more if I tried!
– Talent Acquisition Business Partner
Nicole empowers her clients to achieve more by educating and supporting teams so they can take their skills to the next level.
Her team workshops are lively and informative, you will never be bored in one of her workshops! She is able to disseminate the information in such a way that you can understand the concepts thoroughly and apply them immediately for faster results.
I also had the good fortune to work with Nicole one-on-one and have come away from those training sessions with more skills, a broader understanding of my own strengths, and the tools to make ever-increasing improvements in my own professional and personal worlds.
Nicole is bright, helpful, and educated on the subject matter she teaches. She truly understands what she is teaching on a deeper level; she walks her talk which shows mastery of learning and inspires others around her.
I look forward to every chance I have to work with her. Thank you Nicole!
– Authentic Vacations
As a Cover-More Travel Insurance BDM, I had the pleasure of working with Nicole in her role as Area Leader for Flight Centre, both with the Cruiseabout Brand and the Flight Centre Brand.
Her passion for the Flight Centre Company and her Team was exemplary. Nicole was a strong supporter of Cover-More and her support was amazing. We had a strong working relationship that developed a joint training and development program that resulted in a 10% increase in sales across both networks.
Nicole has years of experience in leading teams and being on the front-line where the development of effective Customer Relationships was critical to business success. These skills are not specific to Travel – they can be related to all industries.
I would highly recommend Nicole to any business who is looking at improving their bottom line by improving their team’s productivity and customer service experience.
– Cover-More Travel Insurance
I had the privilege of having Nicole as part of my exec team when leading the Cruiseabout Brand for FCTG.
I highly recommend Nicole in the areas of retail sale, team and culture building. Her expertise lies within the customer experience and motivating individual and team success.Nicole has a wealth of international and local experience and knows her stuff! I would encourage those looking to improve their business or individual results to engage Nicole.
A positive force within the travel and tourism industry and an all-round amazing talent.
- Flight Centre Travel Group // General Manager of Cruise
I met Nicole a few years ago when I was at a crossroads in my career. I was ready to give up on leadership, however, with Nicole’s belief and advice, I am now a very confident and successful travel consultant and Team Leader.
She has been very generous with her time and has taught me invaluable leadership, communication and sales skills that I use on a daily basis and will continue to use throughout my career.
I believe that if it wasn’t for Nicole I would not be in the position I am today, for that I am extremely grateful and thankful.
– Flight Centre // Team Leader
As a travel company, we had focused more on the product knowledge and destination expertise of our travel consultants rather than the sales process and as such had a sales conversion rate of around 5%.
We hired Nicole/Bird's Eye View to introduce and implement a more cohesive sales strategy and were pleasantly surprised when we achieved such dramatic improvements. After Nicole's first month with us, we had our best sales month on record and doubled our conversion to 10%.
We subsequently retained her services to improve both our leadership structure along with the sales teams and we are now converting at 20%; that's a 300% conversion rate increase in under a year! Nicole's strategy of people first, not profits allows us a company to focus on improving the positive culture of our business as our number one focus. It's this focus on investing in people that allows the jump in conversion rate and letting the increased profits occur organically.
As a business leader, I would highly recommend the services of Nicole/Bird's Eye View to help jump-start revenue growth, improve leadership structure and development and provide valuable processes that can be easily adopted for long-term growth.
-Authentic Vacations // CEO
I’ve had the honor to work with Nicole at Flight Centre Travel Group, The Americas.
During our time together, Nicole displayed great talents in leadership and mentoring.
She was a joy to work with because of her positive attitude and will be an asset and will help you grow.
Joyce A. Sargo
- Flight Centre // Team Member
Nicole helped to train me on becoming a strong leader by showing me how to balance day-to-day responsibilities while also inspiring my team to continually strive for future success.
She took the time to develop future leaders on our team so that business would run as usual in her absence. Nicole strives to motivate all team members.
For each person that meant something different and she always took the time to learn and develop each individual’s strengths and pushed them to achieve their goals.
Nicole is a great leader and I am thankful she helped shape me into the employee I am today.
- Flight Centre // Team Leader
Tour Partner Group engaged Nicole from Birds Eye View to deliver a series of training programs for our teams across our UK, Irish and Scandinavian operations.
Nicole worked closely with us in the month leading up to her visit to get a deeper understanding of our business and then tailored the programs to our business and our objectives (Sales Training, Leadership Development, Leaders of Tomorrow).
I've worked with many sales professionals before however, I've never experienced someone who took the time that Nicole did to ensure that what she was delivering was 100% relevant to our people and our company. Even the workbooks were tailored. There was definitely no one-size-fits-all mentality with her approach and delivery.
The proof of Nicole's success was in the engagement from our people, their improved performance and their request to get her back.
I would not hesitate in recommending Birds Eye View consulting for any sales or people development training programs across all industries.
- Tour Partner Group
Nicole is one of those business leaders that simply inspires by her sheer nature to make a difference every day. She brings smart, savvy, first-hand sales knowledge and skills to every boardroom table and business she works in and for.
Nicole has a passion for people and results and has built a strong reputation as a sales coach across many brands with global reach.
Nicole’s facilitation style is engaging, varied and leaves the learner with deep knowledge and intent to action. Her unrelenting eye for detail and quality outcomes for clients is rare and highly valued.
Her clients’ results are a testament to this. Nicole is, without a doubt, one of the best team members I’ve had the privilege to lead and work with.
- Leadership Development & Management Expert
As a mentor, colleague and manager Nicole was instrumental in assisting me grow my business and develop as an individual. Her focus on the individual, understanding how people interact and how to get the most out of them was fundamental in my learning.
She was always a great sounding board and excelled in ensuring her people were looked after and recognised for their hard work and commitment. Nicole made sure that we were challenged and that as a company we had structure and were able to grow and flourish under her leadership and training.
I have had the privilege in my career to work with a lot of highly talented and qualified people and would rank Nicole as one the key players who have had an impact and helped me to reach my potential.
I would highly recommend Nicole to anyone who has the opportunity to work with her, based on my experience I believe you won't be disappointed.
- GOTAFE // Client Liaison Coordinator
4 Common Business Growth Struggles
No Roadmap For Success
Our clients tell us they feel like they're stuck in a giant maze with no clear path or direction, and their team aren’t working toward a common goal.
Ongoing Staff Performance Issues
Our clients tell us they're trapped in an endless cycle of hiring, training and then watching staff underperform or leave for “greener pastures”.
Owners Are Tied To Operations
Our clients tell us they're sick of putting in big hours and trying to keep everyone happy. Even the idea of taking time off is stressful because they’ll be “putting out fires” while away.
Effort Doesn't Equal Reward
Our clients tell us they're unhappy with sales, profitability and personal income. They've taken all the risks, make all the hard decisions, but their best staff still earn more than they do.
How Does Your Team Stack Up Against The Competition?